American Airlines has suspended an employee after a video showed an altercation on one of its planes involving crew, several passengers and a crying woman carrying a young child. A passenger who uploaded video of the aftermath of the incident in San Francisco said a mother had been struck with the pram as it was forcibly removed by the employee. The video shows the employee saying, “Hit me! Come on, bring it on”, when challenged by another male passenger. American Airlines said it was “deeply sorry for the pain we have caused” the woman passenger and her family. Less than two weeks ago, a 69-year-old doctor, David Dao, was hospitalised after Chicago aviation police dragged him from a United Airlines plane sparking international outrage and a public relations nightmare for the carrier.
What we see on this video does not reflect our values or how we care for our customers.
American Airlines statement