Microsoft workers on the “online safety team” were forced to view photos and videos of “indescribable sexual assaults”, “horrible brutality”, murder and child abuse, resulting in severe post-traumatic stress disorder, according to a lawsuit. The complaint, filed on behalf of two employees and their families, outlined the “inhumane and disgusting content” the moderators viewed on a regular basis and alleged that the psychological impact has been so extreme that the men are “triggered” by simply seeing children and can no longer use computers without breaking down.
Many people simply cannot imagine what Mr Soto had to view on a daily basis as most people do not understand how horrible and inhumane the worst people in the world can be
Plaintiff Henry Soto’s lawyer
Plaintiffs Henry Soto and Greg Blauert both worked on the online safety team, which is responsible for complying with legislation passed in 2008 requiring tech companies to report child abuse images and other crimes. Microsoft did not warn the workers about the dangers of this line of work and the potential for “debilitating injuries”, according to the suit, which was filed in December and was publicly reported this week.